Tag: technical support management
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The Power of Vulnerability: How Leaders Can Model Openness in Difficult Conversations
Read More →: The Power of Vulnerability: How Leaders Can Model Openness in Difficult ConversationsAs leaders, we often find ourselves navigating tricky waters. Difficult conversations are par for the course but take on a new dimension when conducted through screens rather than in person. One powerful tool that’s often overlooked in these situations is vulnerability. Why Difficult Conversations Are, Well, Difficult At their core, challenging conversations test our sense…
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Embracing the ‘What If’ Mindset: How It Can Transform Your Technical Support Team
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Read More →: Embracing the ‘What If’ Mindset: How It Can Transform Your Technical Support TeamIn today’s fast-paced digital landscape, technical support teams face unprecedented challenges, especially remotely. As a senior technical support leader, fostering a ‘what if’ attitude amongst your team can be a game-changer. This mindset enhances problem-solving skills and cultivates emotional intelligence—a crucial asset for remote teams. Let’s explore the profound impact of the ‘what if’ approach…
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Using Radical Candour to Navigate Difficult Conversations in Remote Support Teams
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Read More →: Using Radical Candour to Navigate Difficult Conversations in Remote Support TeamsNavigating difficult conversations within remote support teams can be a challenge, especially when attempting to maintain team cohesion and productivity. I’ve found that Radical Candor (US spelling) is a transformative approach to these conversations. This technique balances directness with empathy, fostering an environment where team members feel both supported and accountable. What is Radical Candour?…