Category: mental health
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No Longer in the Room
Read More →: No Longer in the RoomI used to be the voice people listened to. Not out of ego, or not only. It was simply the reality of the role. When there were hard decisions to make, difficult conversations to navigate, a direction that needed setting, people looked to me. I had read the room for so long that I was…
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Steady Ships Navigate Rough Waters: A Leadership Guide for Support Teams
Read More →: Steady Ships Navigate Rough Waters: A Leadership Guide for Support TeamsIn the fast-moving landscape of customer support, particularly within the B2B SaaS sector, the importance of steady leadership cannot be overstated. As support teams navigate the complexities of remote work and constant change, the stability of their leaders becomes a crucial anchor point for success. The Foundation of Stability: Self-Care and Personal Equilibrium Consider the…
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The Human Side of Technical Leadership: Fostering Growth in a Remote-First World
Read More →: The Human Side of Technical Leadership: Fostering Growth in a Remote-First WorldFocusing solely on metrics in SaaS technical leadership undervalues the importance of human growth and adaptation. My years leading global Customer Success Engineering teams have shown me how a growth mindset profoundly impacts both individual careers and company cultures. Understanding Growth Mindset in Technical Environments At its core, a growth mindset in technical leadership isn’t…
