In today’s world of remote work, teams face a unique set of challenges. One of the most significant hurdles is maintaining authenticity and building genuine…
Tag: technical support management
During my career in technical support, I have witnessed firsthand the transformative power of human creativity and empathy in solving complex problems. While artificial intelligence…
As a technical support manager or leader, you know how important it is to effectively manage your team’s performance. However, performance management is not just about numbers, metrics, and targets. It’s also about creating a culture of empathy and understanding towards your support agents’ challenges.
As a senior technical support manager, it’s critical to understand the importance of providing stability to your team, especially during times of change. With many companies experiencing reductions in force, it’s more important than ever to ensure your team feels secure and confident in their roles.