In today’s world of remote work, teams face a unique set of challenges. One of the most significant hurdles is maintaining authenticity and building genuine…
Category: Teams
During my career, I’ve witnessed the transformation of support teams from centralised office spaces to remote work environments. This shift has brought about new challenges…
As a new manager in a remote technical support environment, understanding and implementing soft skills is crucial for customer satisfaction and team dynamics. Here, we’ll…
As a seasoned leader, I have encountered several cases of imposter syndrome in remote technical support agents and have experienced it personally. It is a…