Category: Thoughts
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The Blurred Lines Between Work and Identity: How Your Job Can Affect Your Sense of Self
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Read More →: The Blurred Lines Between Work and Identity: How Your Job Can Affect Your Sense of SelfIn today’s fast-paced, career-driven society, it’s easy to fall into the trap of defining ourselves by our work. We often spend more time at our jobs than with our loved ones, and our professional successes and failures can feel like personal triumphs and defeats. But what happens when we start to mistake our job for…
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You Can’t Pour from an Empty Cup: Avoiding Manager Burnout
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Read More →: You Can’t Pour from an Empty Cup: Avoiding Manager BurnoutI’ve seen firsthand how challenging it can be to manage a team while caring for your well-being. It’s an all-too-common story: a dedicated manager pours all their energy into supporting their team, neglecting their needs until they reach a breaking point. But here’s the truth: you can’t pour from an empty cup. If we want…
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Balancing Technology and Humanity: The Role of Empathy and Creativity in AI-Enhanced Technical Support
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Read More →: Balancing Technology and Humanity: The Role of Empathy and Creativity in AI-Enhanced Technical SupportDuring my career in technical support, I have witnessed firsthand the transformative power of human creativity and empathy in solving complex problems. While artificial intelligence (AI) has undoubtedly revolutionised how we approach customer service, the unique blend of human ingenuity, emotional intelligence, and problem-solving skills sets exceptional support teams apart. In the fast-paced world of…