Category: Teams
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Keeping It Real: The Power of Authenticity in Remote Teams
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Read More →: Keeping It Real: The Power of Authenticity in Remote TeamsIn today’s world of remote work, teams face a unique set of challenges. One of the most significant hurdles is maintaining authenticity and building genuine connections with colleagues and customers in a virtual environment. When trust is broken and accountability is lacking, it can be difficult to foster a sense of camaraderie and create a…
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Unleashing the Power of Critical Thinking in Remote Support Teams
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Read More →: Unleashing the Power of Critical Thinking in Remote Support TeamsDuring my career, I’ve witnessed the transformation of support teams from centralised office spaces to remote work environments. This shift has brought about new challenges and opportunities, with critical thinking emerging as a crucial skill for remote support teams. In this blog post, I’ll discuss the benefits of critical thinking in remote support teams, share…
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New Manager Insight: The Power of Soft Skills in Technical Support
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Read More →: New Manager Insight: The Power of Soft Skills in Technical SupportAs a new manager in a remote technical support environment, understanding and implementing soft skills is crucial for customer satisfaction and team dynamics. Here, we’ll explore practical strategies for integrating these essential skills into your management and team’s repertoire. Soft skills in technical support refer to essential interpersonal and communication abilities. These skills include effective…