Category: Teams
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The Power of Vulnerability: How Leaders Can Model Openness in Difficult Conversations
Read More →: The Power of Vulnerability: How Leaders Can Model Openness in Difficult ConversationsAs leaders, we often find ourselves navigating tricky waters. Difficult conversations are par for the course but take on a new dimension when conducted through screens rather than in person. One powerful tool that’s often overlooked in these situations is vulnerability. Why Difficult Conversations Are, Well, Difficult At their core, challenging conversations test our sense…
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Embracing the ‘What If’ Mindset: How It Can Transform Your Technical Support Team
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Read More →: Embracing the ‘What If’ Mindset: How It Can Transform Your Technical Support TeamIn today’s fast-paced digital landscape, technical support teams face unprecedented challenges, especially remotely. As a senior technical support leader, fostering a ‘what if’ attitude amongst your team can be a game-changer. This mindset enhances problem-solving skills and cultivates emotional intelligence—a crucial asset for remote teams. Let’s explore the profound impact of the ‘what if’ approach…
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Overcoming Feedback Barriers: Addressing Common Challenges in Technical Support Teams
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Read More →: Overcoming Feedback Barriers: Addressing Common Challenges in Technical Support TeamsOvercoming Feedback Barriers: Addressing Common Challenges in Technical Support Teams In the fast-paced world of technical support, honest feedback is the lifeblood of a high-performing team. Yet, all too often, managers face a deafening silence when seeking input from their team members. This lack of candid feedback can be frustrating, leaving managers feeling isolated and…