Tag: vulnerability
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The Metrics That Made You Disappear
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Read More →: The Metrics That Made You DisappearThere’s a peculiar kind of loss that comes with leadership in technical fields, and it’s one nobody warns you about. It’s not dramatic. There’s no goodbye party or farewell email. Instead, it’s gradual—like watching your reflection fade from a photograph.
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The Leadership Shadow: How Your Communication Style Shapes Customer Success
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Read More →: The Leadership Shadow: How Your Communication Style Shapes Customer SuccessIn the realm of Customer Success Engineering, our influence extends far beyond direct interactions with our teams. Like a shadow cast by the morning sun, our communication style, emotional responses, and leadership approach create lasting impressions that shape how our teams engage with customers. Understanding the Leadership Shadow The concept of a leadership shadow encompasses…
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The Human Side of Technical Leadership: Fostering Growth in a Remote-First World
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Read More →: The Human Side of Technical Leadership: Fostering Growth in a Remote-First WorldFocusing solely on metrics in SaaS technical leadership undervalues the importance of human growth and adaptation. My years leading global Customer Success Engineering teams have shown me how a growth mindset profoundly impacts both individual careers and company cultures. Understanding Growth Mindset in Technical Environments At its core, a growth mindset in technical leadership isn’t…