Tag: remote teams
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Steady Ships Navigate Rough Waters: A Leadership Guide for Support Teams
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Read More →: Steady Ships Navigate Rough Waters: A Leadership Guide for Support TeamsIn the fast-moving landscape of customer support, particularly within the B2B SaaS sector, the importance of steady leadership cannot be overstated. As support teams navigate the complexities of remote work and constant change, the stability of their leaders becomes a crucial anchor point for success. The Foundation of Stability: Self-Care and Personal Equilibrium Consider the…
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The Human Side of Technical Leadership: Fostering Growth in a Remote-First World
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Read More →: The Human Side of Technical Leadership: Fostering Growth in a Remote-First WorldFocusing solely on metrics in SaaS technical leadership undervalues the importance of human growth and adaptation. My years leading global Customer Success Engineering teams have shown me how a growth mindset profoundly impacts both individual careers and company cultures. Understanding Growth Mindset in Technical Environments At its core, a growth mindset in technical leadership isn’t…
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Embracing Cultural Diversity in Remote Teams: A First-Time Manager’s Guide
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Read More →: Embracing Cultural Diversity in Remote Teams: A First-Time Manager’s GuideIn remote work, we often find ourselves in a unique position. We’re part of a team scattered across the globe, each member bringing cultural nuances. It’s part of a vast, intricate tapestry, each thread representing a different culture and perspective. This diversity is what makes remote teams so dynamic and innovative. However, it can also…