Category: Support
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The Human Side of Technical Leadership: Fostering Growth in a Remote-First World
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Read More →: The Human Side of Technical Leadership: Fostering Growth in a Remote-First WorldFocusing solely on metrics in SaaS technical leadership undervalues the importance of human growth and adaptation. My years leading global Customer Success Engineering teams have shown me how a growth mindset profoundly impacts both individual careers and company cultures. Understanding Growth Mindset in Technical Environments At its core, a growth mindset in technical leadership isn’t…
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Navigating Difficult Conversations: The Transformative Power of Vulnerability in Leadership
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Read More →: Navigating Difficult Conversations: The Transformative Power of Vulnerability in LeadershipIn the intricate landscape of modern leadership, where challenges arise as frequently as opportunities, the ability to navigate difficult conversations is paramount. Whether addressing performance concerns, resolving interpersonal conflicts, or guiding a team through periods of change, effective communication is the cornerstone of success. However, it’s not merely about exchanging words; it’s about fostering an…
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Embracing the ‘What If’ Mindset: How It Can Transform Your Technical Support Team
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Read More →: Embracing the ‘What If’ Mindset: How It Can Transform Your Technical Support TeamIn today’s fast-paced digital landscape, technical support teams face unprecedented challenges, especially remotely. As a senior technical support leader, fostering a ‘what if’ attitude amongst your team can be a game-changer. This mindset enhances problem-solving skills and cultivates emotional intelligence—a crucial asset for remote teams. Let’s explore the profound impact of the ‘what if’ approach…