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As a manager, you set the tone for your team. Your attitude, behaviour, and communication style profoundly impact the morale and motivation of those around you. In challenging times, it’s more important than ever to lead by example and foster a positive and resilient mindset within your team. Let’s explore how managers can effectively navigate…
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In today’s fast-paced, career-driven society, it’s easy to fall into the trap of defining ourselves by our work. We often spend more time at our jobs than with our loved ones, and our professional successes and failures can feel like personal triumphs and defeats. But what happens when we start to mistake our job for…
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Overcoming Feedback Barriers: Addressing Common Challenges in Technical Support Teams In the fast-paced world of technical support, honest feedback is the lifeblood of a high-performing team. Yet, all too often, managers face a deafening silence when seeking input from their team members. This lack of candid feedback can be frustrating, leaving managers feeling isolated and…