Category: mental health
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Steady Ships Navigate Rough Waters: A Leadership Guide for Support Teams
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Read More →: Steady Ships Navigate Rough Waters: A Leadership Guide for Support TeamsIn the fast-moving landscape of customer support, particularly within the B2B SaaS sector, the importance of steady leadership cannot be overstated. As support teams navigate the complexities of remote work and constant change, the stability of their leaders becomes a crucial anchor point for success. The Foundation of Stability: Self-Care and Personal Equilibrium Consider the…
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The Human Side of Technical Leadership: Fostering Growth in a Remote-First World
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Read More →: The Human Side of Technical Leadership: Fostering Growth in a Remote-First WorldFocusing solely on metrics in SaaS technical leadership undervalues the importance of human growth and adaptation. My years leading global Customer Success Engineering teams have shown me how a growth mindset profoundly impacts both individual careers and company cultures. Understanding Growth Mindset in Technical Environments At its core, a growth mindset in technical leadership isn’t…
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The Power of Vulnerability: How Leaders Can Model Openness in Difficult Conversations
Read More →: The Power of Vulnerability: How Leaders Can Model Openness in Difficult ConversationsAs leaders, we often find ourselves navigating tricky waters. Difficult conversations are par for the course but take on a new dimension when conducted through screens rather than in person. One powerful tool that’s often overlooked in these situations is vulnerability. Why Difficult Conversations Are, Well, Difficult At their core, challenging conversations test our sense…