Category: Communication
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The Introspective Leader: How Writing Posts Helps Me Stay Grounded
Read More →: The Introspective Leader: How Writing Posts Helps Me Stay GroundedAs a leader, getting caught up in the whirlwind of responsibilities, meetings, and decisions is easy. Leadership demands can be overwhelming, and it’s not uncommon to feel like you’re losing touch with your core values and principles. Writing blog posts has become essential for staying grounded and focused, even in the most turbulent times. The…
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Overcoming Feedback Barriers: Addressing Common Challenges in Technical Support Teams
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Read More →: Overcoming Feedback Barriers: Addressing Common Challenges in Technical Support TeamsOvercoming Feedback Barriers: Addressing Common Challenges in Technical Support Teams In the fast-paced world of technical support, honest feedback is the lifeblood of a high-performing team. Yet, all too often, managers face a deafening silence when seeking input from their team members. This lack of candid feedback can be frustrating, leaving managers feeling isolated and…
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Using Radical Candour to Navigate Difficult Conversations in Remote Support Teams
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Read More →: Using Radical Candour to Navigate Difficult Conversations in Remote Support TeamsNavigating difficult conversations within remote support teams can be a challenge, especially when attempting to maintain team cohesion and productivity. I’ve found that Radical Candor (US spelling) is a transformative approach to these conversations. This technique balances directness with empathy, fostering an environment where team members feel both supported and accountable. What is Radical Candour?…