Author: mike-richardson
-
Bridging the Distance: How Regular Meet-ups Address Common Remote Work Challenges
/
Read More →: Bridging the Distance: How Regular Meet-ups Address Common Remote Work ChallengesRemote technical support teams have become the norm rather than the exception. Whilst this shift brings numerous benefits, it’s not without its challenges. I’ve observed how regular face-to-face meet-ups can be a powerful tool in addressing these hurdles, fostering radical respect, and building genuine personal connections. The Remote Work Conundrum Working remotely offers the advantages…
-
The Power of Vulnerability: How Leaders Can Model Openness in Difficult Conversations
Read More →: The Power of Vulnerability: How Leaders Can Model Openness in Difficult ConversationsAs leaders, we often find ourselves navigating tricky waters. Difficult conversations are par for the course but take on a new dimension when conducted through screens rather than in person. One powerful tool that’s often overlooked in these situations is vulnerability. Why Difficult Conversations Are, Well, Difficult At their core, challenging conversations test our sense…
-
Embracing the ‘What If’ Mindset: How It Can Transform Your Technical Support Team
/
Read More →: Embracing the ‘What If’ Mindset: How It Can Transform Your Technical Support TeamIn today’s fast-paced digital landscape, technical support teams face unprecedented challenges, especially remotely. As a senior technical support leader, fostering a ‘what if’ attitude amongst your team can be a game-changer. This mindset enhances problem-solving skills and cultivates emotional intelligence—a crucial asset for remote teams. Let’s explore the profound impact of the ‘what if’ approach…