Category: Thoughts
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Balancing Technology and Humanity: The Role of Empathy and Creativity in AI-Enhanced Technical Support
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Read More →: Balancing Technology and Humanity: The Role of Empathy and Creativity in AI-Enhanced Technical SupportDuring my career in technical support, I have witnessed firsthand the transformative power of human creativity and empathy in solving complex problems. While artificial intelligence (AI) has undoubtedly revolutionised how we approach customer service, the unique blend of human ingenuity, emotional intelligence, and problem-solving skills sets exceptional support teams apart. In the fast-paced world of…
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Unleashing the Power of Critical Thinking in Remote Support Teams
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Read More →: Unleashing the Power of Critical Thinking in Remote Support TeamsDuring my career, I’ve witnessed the transformation of support teams from centralised office spaces to remote work environments. This shift has brought about new challenges and opportunities, with critical thinking emerging as a crucial skill for remote support teams. In this blog post, I’ll discuss the benefits of critical thinking in remote support teams, share…
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Anchoring Your Team: Providing Stability in Times of Change
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Read More →: Anchoring Your Team: Providing Stability in Times of ChangeAs a senior technical support manager, it’s critical to understand the importance of providing stability to your team, especially during times of change. With many companies experiencing reductions in force, it’s more important than ever to ensure your team feels secure and confident in their roles.