Category: Teams
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Incorporating Emotional Intelligence into Performance Management to Help Managers Empathise with Support Agents’ Challenges.
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Read More →: Incorporating Emotional Intelligence into Performance Management to Help Managers Empathise with Support Agents’ Challenges.As a technical support manager or leader, you know how important it is to effectively manage your team’s performance. However, performance management is not just about numbers, metrics, and targets. It’s also about creating a culture of empathy and understanding towards your support agents’ challenges.
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Creating a Supportive Work Environment: How Leaders Can Foster Self-Care for Their Support Agents
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Read More →: Creating a Supportive Work Environment: How Leaders Can Foster Self-Care for Their Support AgentsWorking remotely can be a challenging experience for technical support teams, as it can be difficult to maintain a sense of connection and engagement when working remotely. In addition to the usual challenges of providing technical support, remote teams also need to navigate issues related to communication, isolation, and work-life balance. These challenges can lead…