Tag: feedback
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Incorporating Emotional Intelligence into Performance Management to Help Managers Empathise with Support Agents’ Challenges.
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Read More →: Incorporating Emotional Intelligence into Performance Management to Help Managers Empathise with Support Agents’ Challenges.As a technical support manager or leader, you know how important it is to effectively manage your team’s performance. However, performance management is not just about numbers, metrics, and targets. It’s also about creating a culture of empathy and understanding towards your support agents’ challenges.
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Anchoring Your Team: Providing Stability in Times of Change
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Read More →: Anchoring Your Team: Providing Stability in Times of ChangeAs a senior technical support manager, it’s critical to understand the importance of providing stability to your team, especially during times of change. With many companies experiencing reductions in force, it’s more important than ever to ensure your team feels secure and confident in their roles.
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The Challenges Faced When Technical Support Engineers Become First-Time Managers
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Read More →: The Challenges Faced When Technical Support Engineers Become First-Time ManagersFor technical support engineers, the role demands in-depth knowledge, problem-solving skills, and a keen sense of ownership. But what happens when you are promoted to a managerial role? The transition from an individual contributor role to a leadership position can be a challenging experience. In this article, we will explore some common challenges faced by…