Category: Support
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The Power of Emotional Intelligence in Remote Technical Support Teams
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Read More →: The Power of Emotional Intelligence in Remote Technical Support TeamsIn today’s digital world, remote technical support teams have become the backbone of many organizations. However, managing and leading remote teams comes with its own set of challenges. One key aspect that often gets overlooked is the power of emotional intelligence.
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Additional Measures to Counter Social Engineering Threats for Technical Support Agents
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Read More →: Additional Measures to Counter Social Engineering Threats for Technical Support AgentsBuilding on my previous post about the dangers of social engineering for technical support agents, it is imperative to delve further into additional measures organisations can implement to counter this significant cybersecurity threat. In this post, I’ll will explore practical steps that technical support teams can take to enhance their defences against social engineering attacks.