Category: Support
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New Manager Insight: The Power of Soft Skills in Technical Support
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Read More →: New Manager Insight: The Power of Soft Skills in Technical SupportAs a new manager in a remote technical support environment, understanding and implementing soft skills is crucial for customer satisfaction and team dynamics. Here, we’ll explore practical strategies for integrating these essential skills into your management and team’s repertoire. Soft skills in technical support refer to essential interpersonal and communication abilities. These skills include effective…
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Tackling Imposter Syndrome in Remote Technical Support Agents
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Read More →: Tackling Imposter Syndrome in Remote Technical Support AgentsAs a seasoned leader, I have encountered several cases of imposter syndrome in remote technical support agents and have experienced it personally. It is a common phenomenon where individuals doubt their skills and fear being exposed as frauds. Remote technical support agents may feel inadequate due to their lack of experience or knowledge in certain…
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Using Active Listening: A Key Skill in Technical Support Interactions
Read More →: Using Active Listening: A Key Skill in Technical Support InteractionsDuring my career, I have seen the importance of active listening in reading customer sentiment. It is a crucial skill that can make all the difference in providing exceptional customer service.