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Overcoming Feedback Barriers: Addressing Common Challenges in Technical Support Teams
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Read More →: Overcoming Feedback Barriers: Addressing Common Challenges in Technical Support TeamsOvercoming Feedback Barriers: Addressing Common Challenges in Technical Support Teams In the fast-paced world of technical support, honest feedback is the lifeblood of a high-performing team. Yet, all too often, managers face a deafening silence when seeking input from their team members. This lack of candid feedback can be frustrating, leaving managers feeling isolated and…
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Using Radical Candour to Navigate Difficult Conversations in Remote Support Teams
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Read More →: Using Radical Candour to Navigate Difficult Conversations in Remote Support TeamsNavigating difficult conversations within remote support teams can be a challenge, especially when attempting to maintain team cohesion and productivity. I’ve found that Radical Candor (US spelling) is a transformative approach to these conversations. This technique balances directness with empathy, fostering an environment where team members feel both supported and accountable. What is Radical Candour?…
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You Can’t Pour from an Empty Cup: Avoiding Manager Burnout
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Read More →: You Can’t Pour from an Empty Cup: Avoiding Manager BurnoutI’ve seen firsthand how challenging it can be to manage a team while caring for your well-being. It’s an all-too-common story: a dedicated manager pours all their energy into supporting their team, neglecting their needs until they reach a breaking point. But here’s the truth: you can’t pour from an empty cup. If we want…