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The Blurred Lines Between Work and Identity: How Your Job Can Affect Your Sense of Self
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Read More →: The Blurred Lines Between Work and Identity: How Your Job Can Affect Your Sense of SelfIn today’s fast-paced, career-driven society, it’s easy to fall into the trap of defining ourselves by our work. We often spend more time at our jobs than with our loved ones, and our professional successes and failures can feel like personal triumphs and defeats. But what happens when we start to mistake our job for…
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Overcoming Feedback Barriers: Addressing Common Challenges in Technical Support Teams
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Read More →: Overcoming Feedback Barriers: Addressing Common Challenges in Technical Support TeamsOvercoming Feedback Barriers: Addressing Common Challenges in Technical Support Teams In the fast-paced world of technical support, honest feedback is the lifeblood of a high-performing team. Yet, all too often, managers face a deafening silence when seeking input from their team members. This lack of candid feedback can be frustrating, leaving managers feeling isolated and…
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Using Radical Candour to Navigate Difficult Conversations in Remote Support Teams
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Read More →: Using Radical Candour to Navigate Difficult Conversations in Remote Support TeamsNavigating difficult conversations within remote support teams can be a challenge, especially when attempting to maintain team cohesion and productivity. I’ve found that Radical Candor (US spelling) is a transformative approach to these conversations. This technique balances directness with empathy, fostering an environment where team members feel both supported and accountable. What is Radical Candour?…