In today’s fast-paced and ever-evolving technological landscape, technical support teams play a crucial role in ensuring customer satisfaction. However, to truly excel in their tasks, these teams need more than just technical expertise. They need diversity and inclusion.

In today’s digital world, remote technical support teams have become the backbone of many organizations. However, managing and leading remote teams comes with its own set of challenges. One key aspect that often gets overlooked is the power of emotional intelligence.