Category: Communication
-
Using Active Listening: A Key Skill in Technical Support Interactions
Read More →: Using Active Listening: A Key Skill in Technical Support InteractionsDuring my career, I have seen the importance of active listening in reading customer sentiment. It is a crucial skill that can make all the difference in providing exceptional customer service.
-
Creating a Supportive Work Environment: How Leaders Can Foster Self-Care for Their Support Agents
/
Read More →: Creating a Supportive Work Environment: How Leaders Can Foster Self-Care for Their Support AgentsWorking remotely can be a challenging experience for technical support teams, as it can be difficult to maintain a sense of connection and engagement when working remotely. In addition to the usual challenges of providing technical support, remote teams also need to navigate issues related to communication, isolation, and work-life balance. These challenges can lead…
-
The Challenges Faced When Technical Support Engineers Become First-Time Managers
/
Read More →: The Challenges Faced When Technical Support Engineers Become First-Time ManagersFor technical support engineers, the role demands in-depth knowledge, problem-solving skills, and a keen sense of ownership. But what happens when you are promoted to a managerial role? The transition from an individual contributor role to a leadership position can be a challenging experience. In this article, we will explore some common challenges faced by…