Author: mike-richardson
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Inclusion: Embracing Diversity for Stronger Technical Support Teams
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Read More →: Inclusion: Embracing Diversity for Stronger Technical Support TeamsIn today’s fast-paced and ever-evolving technological landscape, technical support teams play a crucial role in ensuring customer satisfaction. However, to truly excel in their tasks, these teams need more than just technical expertise. They need diversity and inclusion.
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The Power of Emotional Intelligence in Remote Technical Support Teams
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Read More →: The Power of Emotional Intelligence in Remote Technical Support TeamsIn today’s digital world, remote technical support teams have become the backbone of many organizations. However, managing and leading remote teams comes with its own set of challenges. One key aspect that often gets overlooked is the power of emotional intelligence.
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Additional Measures to Counter Social Engineering Threats for Technical Support Agents
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Read More →: Additional Measures to Counter Social Engineering Threats for Technical Support AgentsBuilding on my previous post about the dangers of social engineering for technical support agents, it is imperative to delve further into additional measures organisations can implement to counter this significant cybersecurity threat. In this post, I’ll will explore practical steps that technical support teams can take to enhance their defences against social engineering attacks.