Category: Thoughts
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Additional Measures to Counter Social Engineering Threats for Technical Support Agents
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Read More →: Additional Measures to Counter Social Engineering Threats for Technical Support AgentsBuilding on my previous post about the dangers of social engineering for technical support agents, it is imperative to delve further into additional measures organisations can implement to counter this significant cybersecurity threat. In this post, I’ll will explore practical steps that technical support teams can take to enhance their defences against social engineering attacks.
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The Secret Threat Lurking Behind Social Engineering for Technical Support Agents
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Read More →: The Secret Threat Lurking Behind Social Engineering for Technical Support AgentsIn the increasingly connected world, we live in today, cyber threats are ever-evolving and becoming more sophisticated. As we focus on enhancing our cybersecurity defences, it’s crucial to educate technical support agents about the dangers of social engineering. In this blog post, I’ll explore the hidden risks social engineering poses to these agents dealing with…
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De-escalating Conflict: Using Verbal Judo to Defuse Difficult Customers
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Read More →: De-escalating Conflict: Using Verbal Judo to Defuse Difficult CustomersVerbal Judo is a communication technique to de-escalate conflict and create a more positive and productive dialogue. It is based on the principles of martial arts, where the goal is to use words and body language to redirect and control the situation without resorting to physical force. Verbal Judo involves using verbal strategies to defuse…