In the increasingly connected world, we live in today, cyber threats are ever-evolving and becoming more sophisticated. As we focus on enhancing our cybersecurity defences, it’s crucial to educate technical support agents about the dangers of social engineering. In this blog post, I’ll explore the hidden risks social engineering poses to these agents dealing with…

Verbal Judo is a communication technique to de-escalate conflict and create a more positive and productive dialogue. It is based on the principles of martial arts, where the goal is to use words and body language to redirect and control the situation without resorting to physical force. Verbal Judo involves using verbal strategies to defuse…