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De-escalating Conflict: Using Verbal Judo to Defuse Difficult Customers
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Read More →: De-escalating Conflict: Using Verbal Judo to Defuse Difficult CustomersVerbal Judo is a communication technique to de-escalate conflict and create a more positive and productive dialogue. It is based on the principles of martial arts, where the goal is to use words and body language to redirect and control the situation without resorting to physical force. Verbal Judo involves using verbal strategies to defuse…
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Clarity Matters: The Importance of Clear and Concise Language in Technical Support
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Read More →: Clarity Matters: The Importance of Clear and Concise Language in Technical SupportClear and concise language is essential in technical support. It ensures that customers understand instructions and solutions, leading to higher satisfaction rates. It helps to reduce the amount of time it takes to resolve an issue, as customers can quickly and accurately follow the instructions.
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Human Touch Matters: Why Customers Reject AI Support Bots
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Read More →: Human Touch Matters: Why Customers Reject AI Support BotsIn recent years, the use of AI support bots has surged in the technical support industry. These apps offer automated customer service and technical support, responding to customer inquiries and providing troubleshooting advice. Bots are transforming the way we receive and give customer service and support, making it simpler and more effective than ever.